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Thread: Forum Down Since 02-03-2012

  1. #1
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    Forum Down Since 02-03-2012

    Dear Clients,

    Downtime Issue:

    On 2nd March 2011 one of our technical person updated all the modules of the OPENVZ including latest stable kernel . And restarted the server. Due to unknown reason the server was down . Later after some investigation we came to know the reason for server offline . Due to Kernel Panic the server has become unstable .

    We have immediately asked for the Hostkey datacenter to help regarding this issue. Presently we are waiting for datacenter to provide us a rescue mode were we can manually change the kernel loader . Its Been 12hours since we have contacted the datacenter there is no response . Nor there is a proper response from Phone support.

    Solution:

    This issue can be resolved within 15mins period by just logging through rescue mode.


    Alternate Solutions

    *The VPS clients who have regular backup of their websites. We will help them shift to another server . Just open ticket Mentioning " Transfer Of Russia VPS Service "

    *The clients who do not have the backup please wait while we regularly update regarding this issue on this thread.


    Regular Updates

    * We are regularly trying to contact the datacenter through phone support, ICQ , SKYPE . ( 03/03/2012 10:40AM 5.30+ IST)

    * Technician working on the Server through KVM , Live CENTOS CD and Kernel Panic Issue has been resolved. ( 03/03/2012 9:59PM 5.30+ IST)

    * Due to RAID FAILURE . Server is not Booting . We have requested datacenter to provide additional HDD were we will be transferring all the backup , Next we will be reinstalling the Operating system and OpenVZ . Followed by restoring the backups EST. TIME 12-24hours.



    We sincerely apologize for all this downtime caused due to slow response from the datacenter on the weekends .


    Kind Regards,
    ScopeHosts Management
    Now We already move the VPS to another host provider , we hope this problem never happen again.
    unfortunately, the provider host cant restore the DB , but we had backup from localhost at 07-11-2011 and we use this now.
    although this backup has a small problem from DB itself, we now fixing it step by step.
    as a result , post / thread and member (registered),etc had LOST.


    our sys admin really been busy lately , and truly we need who can join us to maintain server together .
    we all (admin) is just a human and had real life beside build/maintain this forum. we hope you all can understand why i must write this words.
    we build this forum using our money self and all legally.

    very sorry for all member CS for this matter.

    regards
    admin and staff

    *senyum semangat , by : smash boom2

  2. #2
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    accel's Avatar
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    finally it's up again... thanks admin... i've miss this forum greatly
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  3. #3
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    CyberMonk's Avatar
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    me tooo

  4. #4
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    Tans's Avatar
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    finally,,,

    miz u all,,

  5. #5
    yes, we are on the air again...

  6. #6
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    th30nly's Avatar
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    thank you for your hard work admin.
    we're really glad to see you here again.

    we share because we care

  7. #7
    beughh..
    i'm back....
    almost everyday i check this forum
    afterall glad..

  8. #8
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    just suggestion, how about emoticon? still doesn't work

  9. #9
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    _R_V_T_'s Avatar
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    akhirna bisa login, tpi id na ane jdi rubah

  10. #10
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    @RVT : mau di ilangin tanda tanya nya ? ato mau ganti ID ?

  11. #11
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    Quote Originally Posted by Admin View Post
    @RVT : mau di ilangin tanda tanya nya ? ato mau ganti ID ?
    upload emo donk min...
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  12. #12
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    Nieyzar's Avatar
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    Quote Originally Posted by Admin View Post
    @RVT : mau di ilangin tanda tanya nya ? ato mau ganti ID ?
    ganti tag aja min
    otoband

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