On 2nd March 2011 one of our technical person updated all the modules of the OPENVZ including latest stable kernel . And restarted the server. Due to unknown reason the server was down . Later after some investigation we came to know the reason for server offline . Due to Kernel Panic the server has become unstable .
We have immediately asked for the Hostkey datacenter to help regarding this issue. Presently we are waiting for datacenter to provide us a rescue mode were we can manually change the kernel loader . Its Been 12hours since we have contacted the datacenter there is no response . Nor there is a proper response from Phone support.
This issue can be resolved within 15mins period by just logging through rescue mode.
*The VPS clients who have regular backup of their websites. We will help them shift to another server . Just open ticket Mentioning " Transfer Of Russia VPS Service "
*The clients who do not have the backup please wait while we regularly update regarding this issue on this thread.
* We are regularly trying to contact the datacenter through phone support, ICQ , SKYPE . ( 03/03/2012 10:40AM 5.30+ IST)
* Technician working on the Server through KVM , Live CENTOS CD and Kernel Panic Issue has been resolved. ( 03/03/2012 9:59PM 5.30+ IST)
* Due to RAID FAILURE . Server is not Booting . We have requested datacenter to provide additional HDD were we will be transferring all the backup , Next we will be reinstalling the Operating system and OpenVZ . Followed by restoring the backups EST. TIME 12-24hours.
We sincerely apologize for all this downtime caused due to slow response from the datacenter on the weekends .